People in mental health crisis in England can now call NHS 111
Millions of patients who experience a mental health crisis will be able to access help via NHS 111, making England one of the world’s first countries to offer 24-hour daily support through one phone line.
People of all ages, including children, who are in crisis, or concerned relatives, can now call 111, select the mental health option and speak to a trained mental health professional, officials said.
NHS staff can guide callers with next steps such as face-to-face community support or alternative services, such as crisis cafes or safe havens that provide a place for people to stay as an alternative to A&E or hospital.
Previously, local health systems had their own separate support services and phone lines, which were fast-tracked during the pandemic and took about 200,000 calls a month.
Mental health leaders welcomed the move, saying they hoped it would make it simpler for people to access the help they needed. However, NHS leaders expressed concerns about existing pressure on 111 and waiting lists for mental healthcare.
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