NHS 111 – British Sign Language (BSL) Service
This service is open 24 hours a day, 7 days a week
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Connect to BSL interpreter
How the service works
Using your computer and webcam, or the SignVideo app on your smartphone or tablet, you make a video call to a BSL interpreter.
The interpreter telephones an NHS 111 adviser and relays your conversation with them. The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.
Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 adviser think you need an ambulance they will immediately arrange one for you.
Making a successful video call
You need a modern computer with a webcam, or the SignVideo app on your smartphone or tablet, and a good broadband internet connection.
It is best if no one else is using your internet connection while you are on the call, especially not for online games, streaming music or watching films.
If your video call fails while you are connected to the interpreter, try again. You may need to restart your computer.
On your smartphone or tablet, tap on the NHS 111 BSL (England) logo.
To get the SignVideo app
Search for “SignVideo” in the Apple App Store or Google Play Store. The app is free to download and use.
To call NHS 111, you will need to register with SignVideo. You can do this in the app.
If you have an existing InterpreterNow username, then this will work in the SignVideo app.
The InterpreterNow app is no longer available to download.
If you already have the InterpreterNow app, it will continue to work to call NHS 111 until 31-Dec-2021. For an improved experience, please download the SignVideo app as soon as possible.
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