Crisis and Resilience Service (CRS)

• Community Support
• Emergency Contacts
• Income, Finance and Cost of Living
• Key Contacts

What the Crisis and Resilience Service can help with

The Crisis and Resilience Service can help you with:

• Food and pre-payment energy support
• Heating oil support
• Essential items and costs support – such as:
  • Liquefied petroleum gas (LPG)
  • Water bills
  • Clothing including uniforms, warm winter clothing and shoes 
  • Essential kitchen items and furniture. If good second-hand items are not available, we may provide new ones. All items come with warranties.
  • Transport costs you need 
  • Digital and connectivity essentials

The service can also:

• Help you look after your money. We can help with budgeting, grants and finding cheaper utility bills.
• Put you in touch with people who can help if you have debt
• Connect you with support workers, advice services and local charities. For example, to get help with work, family life, addiction and your mental health. We can also help you find support from other people and groups if you are lonely.
• Help you claim Disability related expenses (DRE). This could mean you pay less towards your care.

If you sell any items we give you as part of this service, you may have to return them and may not be able to get help from this service again.

Who is eligible

To receive support from the Crisis and Resilience Service you must:

• Be 16 years old or over
• Live in Norfolk
• Be able to show you are in financial hardship 
• Be claiming benefits and/or working on a low income with minimal disposable income

Before you apply

Before you apply, you will need the following information for yourself and everyone who lives with you.

• Your National Insurance number. We cannot help without it. If you have lost it, you can find your national insurance number on the GOV.UK website.
• Bank statements. If you are applying for food and fuel help, we require the latest bank statement for all accounts in your home. If you are applying for general help, we require the last two months of bank statements for all accounts in your home. They must show your name, address, money coming in, and money going out.
• Information about any money you owe
• Information about any savings or property you own
• Information about any health problems affecting you or people you live with
• If you are moving because of family problems or because you are getting back together with family – tell us the name of a professional who knows about your situation. For example, a social worker.

Apply for heating oil help

If you cannot complete your application online, contact us via telephone. We will complete the form with you. You will still need to send us evidence via email or post.

Apply for food and pre-payment energy help

If you cannot complete your application online, contact us via telephone. We will complete the form with you. You will still need to send us evidence via email or post.

Apply for general help

If you cannot complete your application online, contact us via telephone. We will complete the form with you. You will still need to send us evidence via email or post.