Banking Support Directory

• Abuse and Fraud
• Community Support
• Income, Finance and Cost of Living
• Older Person Support

This directory includes information about the support that some of the UK’s major banks and building societies can offer if you have experienced economic abuse.

How your bank may be able to help

If you have experienced economic abuse, your bank or building society may be able to support you.

If it is safe to do so, speaking to someone at your bank or building society can help you take steps to regain control of your money. This may include de-linking your finances from those of the abuser and suggesting ways of ensuring that the abuser cannot access your banking information.

Many banks and building societies have signed up to the Financial Abuse Code. This Code suggests specific ways in which they can support vulnerable customers. If your bank has signed up to the Code, there may be more they can do to support you.

We have more information about how your bank may be able to support you.

Using this directory

You can use this directory to search for your bank or building society. It contains information about the support that many major banks and building societies can offer, and how you can get in touch.

Last updated September 2024

https://survivingeconomicabuse.org/i-need-help/banking/directory

Financial Support Line

The Financial Support Line for Victims of Domestic Abuse is run by Money Advice Plus, our frontline partner. It offers specialist advice to anyone experiencing domestic abuse who is in financial difficulty.
To contact the Financial Support line for advice and guidance, visit Money Advice Plus. The Financial Support line is open Monday-Friday, 9am–1pm and 2pm–5pm. Calls are free of charge. For callers whose first language is not English, an interpretation service is available on request.

Please note that volume on the Line is very high, so it may take a while to get through.

We have had to take the difficult decision to remove the ability to leave a message. This was to keep everyone safe. Please do keep trying during our working hours (see above).

The aim of the Financial Support Line is to empower people who have experienced or are experiencing abuse to regain control of their finances. Advisers on the Line will always take your safety and well-being into account when giving advice.

While advisers on the Line cannot help with everything, they can:

• give you strategies for dealing with debt, including coerced debt
• discuss welfare benefit issues
• support you in developing a budget
• look at problems you may be experiencing with utility companies and other bills
• talk you through how to safely open a new bank account or work through problems you’re experiencing with banking
• in some cases, signpost or refer you to apply for small grants if you are experiencing severe financial hardship
• In the meantime, please do consult our information and resources.

Are you dealing with coerced debt?

We are piloting a new Financial Support Line Casework Service. You (or your client) may be eligible for the service if you:

• have debts and have experienced economic abuse and
• have experienced or are experiencing domestic or economic abuse
• If you meet these criteria, there are two ways you can reach the service.

Volume on the Line is very high, so it may take a while to get through. Please do keep trying.

If we cannot support you through the casework service, we can also refer you on to a partner organisation.